Training
"Management means helping people to get the best out of themselves, not organising things"
Training and Development improves the performance of individuals and their commitment to an organisation.
Staff retention is crucial to a company both in keeping a skilled workforce and in reducing the cost of recruitment and selection. Customer Service is the one differentiator that a competitor will struggle to compete with and the primary reason a customer will go to a competitor.
Our programmes are designed to improve and exceed the level of service required. To support this we include mystery shopping in our cost enabling customers to measure the before and after results of their investment.
DS Training and Development works with people to develop their skills through case studies and relevant exercises. We believe in proactive and interactive training where individuals can practice and review their learning in a comfortable but thought provoking environment.
All course content is tailored to each business and approved by you the client.
* Flexible Delivery including Weekends
Courses are designed as modules to be as flexible as possible. Training is delivered seven days a week in any of the following formats:
Two hour modules, Half-day modules, Full day modules. Why not make up your own programme of subjects to suit individuals?
Start and finish times will vary to suit the client.
Please see below for details of each of our courses.
"Management means helping people to get the best out of themselves, not organising things"
Training and Development improves the performance of individuals and their commitment to an organisation.
Staff retention is crucial to a company both in keeping a skilled workforce and in reducing the cost of recruitment and selection. Customer Service is the one differentiator that a competitor will struggle to compete with and the primary reason a customer will go to a competitor.
Our programmes are designed to improve and exceed the level of service required. To support this we include mystery shopping in our cost enabling customers to measure the before and after results of their investment.
DS Training and Development works with people to develop their skills through case studies and relevant exercises. We believe in proactive and interactive training where individuals can practice and review their learning in a comfortable but thought provoking environment.
All course content is tailored to each business and approved by you the client.
* Flexible Delivery including Weekends
Courses are designed as modules to be as flexible as possible. Training is delivered seven days a week in any of the following formats:
Two hour modules, Half-day modules, Full day modules. Why not make up your own programme of subjects to suit individuals?
Start and finish times will vary to suit the client.
Please see below for details of each of our courses.
Customer Service
* Customer Care for Professionals
* Essential Telephone Skills
* Telephone Techniques for Difficult Customers
* Professional Receptionist Training
* Fast Track to Assertiveness
* Time Management Skills that Work
* Data Protection
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Management Development
All courses are delivered in accordance with best practice guidelines from the Institute of Leadership & Management and the Chartered Institute of Personnel & Development
* NEW! Change Management
* NEW! Employment Law for First Line Managers
* Effective Leadership
* Understanding & Managing Diversity in the Workplace
* Recruitment & Selection
* Dealing with Conflict
* Performance Management
* Attendance Management
* Disciplinary & Grievance Procedures
* Time & Stress Management in the Workplace
* Coaching Skills for Managers
* Data Protection
* Understanding & Managing Diversity in the Workplace
* Recruitment & Selection
* Dealing with Conflict
* Performance Management
* Attendance Management
* Disciplinary & Grievance Procedures
* Time & Stress Management in the Workplace
* Coaching Skills for Managers
* Data Protection