Performance Management

Appraising people's performance is an integral part of a Manager's role.

How a Manager conducts an appraisal will affect an employee's development and morale, their commitment to the team and ultimately the service to the customer.

This interactive course is designed to give new or inexperienced Managers the knowledge to prepare, conduct and support effective appraisals.


Who Should Attend

This one day course is designed for first line managers with little or no experience of preparing and conducting staff appraisals including ongoing feedback and support.


Course Outline
 
* Performance Management

* Individual & Business Benefits of Effective Appraisals

* The Process

* Roles & Responsibilities

* Structure

* Preparation & Planning

* Conducting an Effective Meeting

* How People Learn

* Interviews

* Feedback

* Personal Action plans



Course Duration

One Day


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