The words ‘confident’ and ‘assertive’ are used often. People comment on how ‘assertive’ someone is, or a member of staff needs to be ‘more assertive’, but what does it mean?
This course looks at what assertive means in terms of: body language, voice, words and mind set. It identifies how assertive someone is, why and how to change it if they choose to

Who Should Attend?

This course is designed for staff of any level with little or no previous training on assertive skills

* Defining ‘Assertive’

* Assertive, Aggressive & Passive Behaviours

* Case Studies

* How Assertive Are You?

* Barriers to being Assertive

* Assertive Language & Phrases

* Putting it into Practice


Course Duration

Half Day


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