Conflict may be destructive or constructive depending on individual’s responses. Many employees struggle to understand and manage this. It can be emotive and challenging for Manager’s to deal with.

Anyone who has experienced, or is experiencing conflict in their workplace.  The course is aimed at conflict particularly in working relationships.  It is suitable for individuals who have experienced this or for managers who want to learn how to deal with situations they may encounter conflict in their teams.

* What is Conflict

* Positive and Negative Affects of Conflict

* Identify Own Responses to Conflict and the Potential Outcomes of these

* Types of Behaviours Common in Difficult Situations

* Strategies for Conflict Resolution

* Skills and Behaviours to Anticipate Control and Defuse Difficult Interactions using Personal Case Studies

* Appropriate and Positive Resolutions for Conflict Situations at Work

 

9:30 – 4:30pm